Frequently Asked Questions.
Hours, Location & Contact Information
We are open from 9am-9pm in Martinez and Eagle Rock, and 9am-8pm in Napa. We are closed on Christmas Day, and we close at 6pm on July 4th, Thanksgiving Day, New Years Eve, and New Years Day (Eagle Rock is open on New Year’s Day until 9pm).
Shopping at Velvet
All customers must be 21 years of age or older with a valid photo ID such as a driver’s license or passport. Unfortunately, we cannot accept expired IDs.
No. Because we operate a recreational cannabis dispensary, we require all customers to be 21 years of age or older.
Yes! As long as you are 21 years of age or older with a valid photo ID.
Yes. Taxes are added at the point of sale.
If you have a MMIC (Medical Marijuana Identification Card), your purchase will be exempt from the cannabis tax, but not sales tax.
Velvet has a dedicated parking lot, as well as street parking. Please park in one of the designated Velvet spots if parking in our lot.
Velvet accepts cash and PIN-based debit cards. ATMs are available in-store.
Yes. California regulations allow customers to purchase up to 28.5 grams of cannabis flower, or up to 8 grams of cannabis concentrate daily.
No, we do not currently offer on-site consumption.
Online Orders & Delivery
Customers can shop our up-to-date menus using the “Shop” drop-down menu above, or by clicking the links below:
SHOP EAGLE ROCK
Orders are generally packed and ready for pick-up within 10 minutes. You will receive a text message when your order is complete.
No, but you can place an order online and pay at time of pick-up.
We will hold your order for 24 hours after the order was placed.
All discounts are applied in-store at the point of sale.
No. However, if you place your order online, you can proceed directly to the online order pick-up line for quicker service.
Velvet does not currently offer delivery.
No, we do not currently offer clones or seeds.
We offer products with a wide range of cannabinoid ratios that may be effective in providing relief for a variety of issues. Our educated budtenders can work with you to find products that address your specific needs.
Velvet stocks a wide variety of both well-known and boutique brands like Kiva, Heavy Hitters, Wyld, Alien Labs, AbsoluteXtracts, Cann, Care By Design, Connected Cannabis Co., Ember Valley, Fig Farms, Jeeter, Mary’s Medicinals, PLUS, Raw Garden, and Turn, Check our up-to-date menu to view our current inventory.
Velvet does stock rolling papers and vaporizer batteries, but we do not sell pipes, bongs, or other smoking accessories.
The Velvet Rope Loyalty Program
Yes! Velvet customers can sign up for our customer loyalty program in-store or here. Once signed up, you will accrue points with every purchase that can be applied to future purchases. Your points are stored and managed in your online wallet. By opting into text and/or email, you will also receive occasional text updates with special offers, rare product drops, and information about events at Velvet. You can opt-out at any time.
Please email your nearest location. We generally respond within 30 minutes.
Velvet Martinez: email@example.com
Velvet Eagle Rock: firstname.lastname@example.org
Velvet Napa: email@example.com
No, but our budtenders will ensure that you get the greatest savings on each specific purchase at check-out.
Discounts, Promotions & Gift Cards
Yes! We offer 15% discounts every day for retired and active duty military members.
Yes! We offer 15% discounts every day to Seniors (55+).
No, we do not stack discounts, but our budtenders will ensure that you get the greatest savings on each specific purchase at check-out.
Yes! We offer physical gift cards for sale in-store. They are available in denominations of $25, $50, and $100. You can also purchase e-gift cards online, which are emailed directly to the recipient and ready to use for their next in-store visit. Order here.
Velvet shoppers save 15% on their entire order during our Happy Hours, held every Tuesday and Thursday from 5pm-7pm. Happy Hour discounts are applied to in-store purchases, online pre-orders that are picked up during Happy Hour, as well as online orders that are placed during Happy Hour, provided that they are picked up by the end of that day.
Place your order online between 8am-11am from Monday-Thursday and save 15% with our Cyber Happy Hour. Just be sure to pick up your order by the end of that day.
Happy Hour discounts are applied to online pre-orders that are picked up during Happy Hour, as well as online orders that are placed during Happy Hour, provided that they are picked up by the end of that day.
Yes. The discount from the day that the order was placed will be applied to the purchase at pick-up, with the exception of Happy Hour discounts, which expire at the end of the day.
Please bring the item back with your receipt and we will exchange it for the correct item.
Please bring the item back with your receipt and we will exchange it for a newer item.
Because we receive all of our products sealed from our brand partners, occasionally there will be empty or underfilled packages. If this is the case, please bring the package back with your receipt and we will replace it with a new item.
Please bring the item back with your receipt and we will exchange it for a functional item.
Please check our Careers page to see if we are currently hiring.