The Velvet Rope

Velvet’s Customer Loyalty program earns you points for every purchase, which you can track with your online wallet, and redeem for epic tier-based rewards. Get personalized discounts based on the products that you love, and get an early heads up when rare/exclusive strains come in stock.

SHOP

Accrue points with every visit. The more you shop, the more you earn.

REDEEM

Use rewards points for tiered savings, perks, and special member offers.

DISCOVER

Opt in to receive periodic texts and/or emails with deals, drops, and exotic strains.

JOIN THE VELVET ROPE TODAY!

THE VELVET ROPE FAQ

How does The Velvet Rope work?

Once signed up, you will accrue points with every purchase that can be redeemed for discounts on future purchases. Your points are stored and managed in your online wallet. You will also receive occasional text updates with special offers, rare product drops, and information about events at Velvet. You can opt out at any time.

Who is eligible to join?

Membership in The Velvet Rope program is free to legal U.S. residents 21 years and older.

I’m unable to access my Velvet Rope points. Where can I find them?

We have recently upgraded our loyalty program, and your points have been transitioned to our new system. To access your points, simply click here and follow the prompts to access your new online wallet. If you encounter any issues, feel free to email us at info@velvetcannabis.com.

Why should I opt in to text and email messaging?

When you opt in to text and/or email, you’ll get exclusive flash offers sent directly to your phone. Enjoy more opportunities to save on your favorite products, and be the first to know about limited product drops and exotic strains.

What are qualifying purchases?

Points are earned on all in-store and online purchases with the exception of gift cards and purchases made prior to becoming a Velvet Rope member.

When can I start using my points?

Points will be added to your online wallet within 24 hours of a qualifying purchase.

How can I use my points?

Points are redeemable at all Velvet stores for tiered discounts on in-store and online purchases, except when noted. You can choose to use your earned discounts at any time, or to continue to accrue points for larger discounts in the future.

Who do I contact with questions about my loyalty points?

Please email us at info@velvetcannabis.com with any questions about, or issues with, your loyalty points.

Can I combine my loyalty points with other deals or promotions?

No, but our budtenders will ensure that you get the greatest savings on each specific purchase at check-out.

How do I cancel my membership?

Email info@velvetcannabis.com or ask a Velvet budtender on your next visit.


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